Ann Arbor Marriott Ypsilanti at Eagle Crest

Alex Pietrarosso a month ago

While the facilities themselves were nice, the service was terrible. For paying almost $400 for one night I would have expected a little more common sense from the staff. I was woken up 3 times before check out which was extremely frustrating. We had a late night and were planning on taking a nap after breakfast until check out, to recover. We also arranged with the front desk a noon check out, which was the perfect amount of time to nap. At around 9am, cleaning staff barged into the room waking us. Then the cleaning staff came back right at 11 and banged on the door. I told them I had a late checkout. Shortly after, the phone in the room rang from the front desk. Apparently the late check out was not communicated. Being startled over 3 times in the morning while trying to catch up on rest was infuriating. On top of that, the breakfast was terrible. For $50 (2 people) we got the equivalent of high school cafeteria quality options, and staff that didn't seem to enjoy being bothered for basic breakfast things like toast or milk. It was such an odd experience. I regret spending a dime on this place and will probably stick to Hilton from now on.

Cody William 3 months ago

First of all, I wanted to make sure I give a review before the month is over. I stayed 6/16/26 on my birthday walking in. I was greeted by Kyle Miriani and Matt these two gentlemen made my birthday so special I booked my room through AAA got my room. It was not a king or Lakeview called downstairs matt answered The phone and gave me a few options to choose from and said well I think I have something he told me to meet him on the seventh floor, I was on the eighth floor I gave him my key. He gave me the new key and said by the way, it’s a suite I started tearing up, gave him a hug went to the room and pleasantly surprised I couldn’t stop smiling mind you the Bobby Brown 47th golf tournament was going on as well. They were a little busy, but Made a way to make me feel so special on my 65th birthday went out to dinner came back Kyle was at the Front desk and stopped me and said he had something for me as he finished with a customer not knowing what it was ,to my surprise. He gave me a voucher for breakfast. tear up again. I gave him a hug and enjoyed my evening. waking up in the morning, looking forward to breakfast and it did not disappoint. Everything was delicious and may I recomm

matthew paul 3 months ago

Arrived gorgeous golf course friendly front desk, clean room then went to eat at bar restaurant was helped by Gabriel. He was professional, courteous, detailed, excellent suggestions on the menu. Food was perfectly prepared young lady I apologize I didn't catch her name delivered food asked every question needed for us to eat the meals with out needing anything then Gabriel again. I love great customer service makes everything great. They understand there value and importance to the team and I love it. First time here if ever in Detroit again definitely will stay. Fair pricing on room and food really have zero complaints

Savanah Gazdecki 3 months ago

We recently got married this June and utilzed the hotel for ceremony, reception, and hotel stay for guests. We truly cannot say enough good things. From the views to the food and exceptional service, everything was perfect! Planning process from start to finish was amazing! Shout out to Spencer!!! The hotel accommodations and room block worked perfectly for our out-of-town guests, and many of our family and friends enjoyed the golf course and beautiful property throughout the weekend. We would choose Eagle Crest again in a heartbeat.